At a Glance
Amwell modernized its compensation planning process to support a global workforce, improve security, and eliminate manual spreadsheet-driven workflows.
Industry
Digital healthcare and telehealth
Employees
Nearly 1,000 employees globally
Operating model
Fully remote, virtual-first workforce
Primary use case
Global compensation planning and statements
“When I started, the process was entirely manual — spreadsheets everywhere. It was overwhelming. Leaders were expected to fill out 60 spreadsheets, send them back, and then we’d have to aggregate everything. I thought, ‘Sure, I’ll do this now, but I’m not doing this again next year.”
The Challenge
Before implementing CompLogix, Amwell relied heavily on spreadsheets to manage compensation planning. This approach created significant operational and governance challenges for the HR team, particularly as the company scaled and shifted to a fully remote workforce.
One of the most pressing issues was data security. Compensation data was shared via emailed spreadsheets, which introduced ongoing risk. Even when files were password-protected, spreadsheets were occasionally sent to the wrong recipients, creating constant concern around sensitive employee information.
The administrative burden was also substantial. Preparing dozens of spreadsheets, distributing them to leaders, collecting responses, and aggregating the data consumed hundreds of hours during each compensation cycle. On top of that, generating compensation statements added another 20 to 30 hours of manual effort.
As Amwell expanded globally, scalability became an increasing concern. Managing different currencies, maintaining consistency across regions, and supporting a growing employee base made the spreadsheet-based process unsustainable.
The Solution
Amwell selected CompLogix for its simplicity, flexibility, and security. From the outset, the platform aligned well with how leaders and HR needed to operate, especially in a virtual-first environment.
Ease of use was a critical requirement. Leaders needed a system they could access, complete their tasks, and exit without extensive training or ongoing support. CompLogix delivered a straightforward experience while still allowing HR to adjust workflows year over year.
Configurability became a key advantage as Amwell’s needs evolved. Each compensation cycle introduced new requirements, and the CompLogix team worked closely with Amwell to implement changes without disrupting existing processes. Rather than forcing a fixed model, the platform adapted to the business.
CompLogix also addressed the complexity of Amwell’s global operations. Budgets were tracked in USD, while employees were paid in multiple local currencies. The system handled these requirements cleanly, supporting consistency and accuracy across regions.
For Lauren, prior experience using CompLogix at a much larger organization reinforced confidence that the platform would scale effectively for Amwell.
The Impact
Implementing CompLogix transformed how Amwell approached compensation planning, delivering measurable improvements across efficiency, security, and scalability.
Time savings were significant. By eliminating spreadsheet preparation and consolidation, the team saved approximately two days at the beginning and two days at the end of each planning cycle. Leader reports became instantly accessible, removing hours of reporting preparation. Compensation statement creation and distribution took four to five fewer hours than before, and additional setup time was eliminated each year. Overall, the team saved at least 40 hours of work per week.
Security improved through built-in audit trails and change tracking. The HR team gained clear visibility into who made changes and when, removing the risk of misdirected emails and improving confidence in data handling.
Scalability was no longer a limiting factor. As Amwell grew, CompLogix continued to support additional currencies, larger datasets, and increased complexity without degrading performance.
Support also played a critical role in the outcome. The CompLogix team acted as a true partner, quickly understanding requirements and translating them into workable solutions. This collaboration ensured that challenges were resolved efficiently and that the system continued to evolve alongside the business.
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